Macbook air 2015 unresponsive

I have 2015 MacBook Air ,has started becoming unresponsive when I connected a hard drive, I then removed the ssd ,thinking it's the ssd causing it,but when I enter into the utilitie mode the problem persist,I've tried reseting the nvram but still...please anyhelp

Posted on Nov 20, 2022 3:53 AM

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Posted on Nov 21, 2022 11:42 AM

I'm a bit confused on what "SSD" you removed since you mentioned connecting a hard drive.


If connecting an external drive causes a problem, then either the file system on the external drive has an issue or the external physical drive has a hardware issue, or maybe a cable issue. Perhaps the port on the laptop has a problem, or the external drive has a compatibility issue with other connected devices.


You can try running Disk Utility First Aid on the external drive to see if there are any issues with the file system. Even if First Aid says everything is "Ok", click "Show Details" and scroll back through the report to see if any unfixed errors are listed. Any unfixed errors means you will need to erase the drive and restore from a backup assuming the physical drive is still healthy.


You can try booting into Safe Mode to see if it works properly...assuming you are not using the NTFS file system on the external drive. Safe Mode prevents third party software from automatically launching during boot & login. Typical third party apps which are known to cause problems are anti-virus apps, cleaning/optimizer apps, and third party security software....none of which are needed on a Mac. If you are using these types of apps, then uninstall them by following the developer's instructions.


Try connecting the drive to another computer to see if the problem follows the drive.

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Question marked as Top-ranking reply

Nov 21, 2022 11:42 AM in response to MR_Jeyforess

I'm a bit confused on what "SSD" you removed since you mentioned connecting a hard drive.


If connecting an external drive causes a problem, then either the file system on the external drive has an issue or the external physical drive has a hardware issue, or maybe a cable issue. Perhaps the port on the laptop has a problem, or the external drive has a compatibility issue with other connected devices.


You can try running Disk Utility First Aid on the external drive to see if there are any issues with the file system. Even if First Aid says everything is "Ok", click "Show Details" and scroll back through the report to see if any unfixed errors are listed. Any unfixed errors means you will need to erase the drive and restore from a backup assuming the physical drive is still healthy.


You can try booting into Safe Mode to see if it works properly...assuming you are not using the NTFS file system on the external drive. Safe Mode prevents third party software from automatically launching during boot & login. Typical third party apps which are known to cause problems are anti-virus apps, cleaning/optimizer apps, and third party security software....none of which are needed on a Mac. If you are using these types of apps, then uninstall them by following the developer's instructions.


Try connecting the drive to another computer to see if the problem follows the drive.

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Macbook air 2015 unresponsive

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