Emails not syncing on phone & computer
My Apple iPhone 11 email and computer email are no longer syncing when I delete. Had an update last night and now have to delete emails from both devices. How can I fix this?
Windows, Windows 10
User profile for user:
R_Gabriel
User level:
Community Specialist
Hey there, and welcome to Apple Support Communities bgb929,
We appreciate you reaching out to us about this matter and are here to help.
We would like to ask you a couple of questions in order to get a better understanding. First, have you logged directly to the emails website to verify that the items deleted on your devices are being deleted on the email service provider site? Also, what app are you using with your iPhone to check your emails? Is it the Mail app or a third party? Finally, does the issue happen with emails delivered to you? Do you see new emails in your inbox on both devices?
We thank you for your answers, they will help guide us to the next troubleshooting step.
There is a possibility the emails might be getting archived instead of being deleted. Just in case, check out this link for more information on how to delete emails with your device: Delete emails on your iPhone or iPad - Apple Support
Kindest regards!