Can I get a partial refund on a FitBit Premium account?

Question

Level 1

12 points

Can I get a partial refund on a FitBit Premium account?

Can I get a partial refund on a FitBit Premium account? I have had a FitBit Premium account since July this year, paid via Apple. The device has been shown to be faulty, and after some chats and conversations with their Support, I returned the device to the retailer, who has refunded me in full.

They (FitBit) won't refund any of the subscription and have told me to contact Apple. Before doing so, I thought I might ask others if it's worthwhile-I don't want to waste any more time one this issue!

Thanks, Pete

Posted on Nov 21, 2022 9:55 AM

Reply

Answer 1

Top-ranking reply

Lawrence Finch

Level 10

210,692 points

Nov 21, 2022 11:30 AM in response to peterh51

Those instructions should list all charges made by Apple. Here is a one-stop link for billing questions→Subscriptions and Billing - Official Apple Support. You can review your purchase history to see what you were charged for, cancel subscriptions and request refunds.

It’s possible you weren’t charged by Apple, but instead were charged by Fitbit.

Reply

Answer 2

peterh51 Author

Level 1

12 points

Nov 22, 2022 9:50 AM in response to Lawrence Finch

Thanks for your helpful advice. After a bit of a struggle where the Fitbit subscription wouldn’t show, I managed to get a message off, although I couldn’t check to refund box. I will let you know how it goes.

Reply

Answer 3

peterh51 Author

Level 1

12 points

Nov 24, 2022 8:03 AM in response to peterh51

Hi Lawrence

Apple have refused my application, so I guess I'll have to accept their decision, although I do believe UK Consumer Law is on man side, thee amount is not worth pursuing.

Anyway, many thanks again for your help.

Reply

Answer 4

Nov 21, 2022 9:56 AM in response to peterh51

You can request a full refund→Request a refund for apps or content that you bought from Apple - Apple Support

Reply

Answer 5

peterh51 Author

Level 1

12 points

Nov 21, 2022 11:18 AM in response to Lawrence Finch

Thanks for the reply. As it stands the Fitbit purchase doesn’t show when I follow the instructions, so I’m stuck at present.

Reply

Can I get a partial refund on a FitBit Premium account?

Similar questions