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I can’t get my phone to shut off I followed the directions but it won’t work

How do I turn my phone off iPhone 12 Pro. Everything is real big

Posted on Nov 21, 2022 5:58 PM

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Question marked as Top-ranking reply

Posted on Nov 21, 2022 6:12 PM

You may have the screen in Zoom in mode. To get out of the zoomed in mode, DOUBLE TAP the screen with THREE FINGERS. See whether that resolves the issue.


If the above does not resolve the issue, then Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

2 replies
Question marked as Top-ranking reply

Nov 21, 2022 6:12 PM in response to jacelyn112

You may have the screen in Zoom in mode. To get out of the zoomed in mode, DOUBLE TAP the screen with THREE FINGERS. See whether that resolves the issue.


If the above does not resolve the issue, then Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

I can’t get my phone to shut off I followed the directions but it won’t work

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