You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📢 Newsroom Update

Apple introduces powerful new iPad mini built for Apple Intelligence. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

IPad update & recovery

My Ipad won't update or restore. It disconnects itself from my Win 10 pc during recovery and i get error code 4013. I've tried every other process as advised by apple support including using another pc but nothing works. Does anyone have anything more they could suggest to help please?


iPad, iPadOS 15

Posted on Nov 22, 2022 2:50 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 22, 2022 3:00 AM

This support page outlines the best procedure for addressing error #4013 - in particular the very last step that recommends seeking assistance from Apple Support (with a link).


You might also consider visiting the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to provide assistance:

Genius Bar Reservation and Apple Support Options - Apple

1 reply
Question marked as Top-ranking reply

Nov 22, 2022 3:00 AM in response to Jambo2022

This support page outlines the best procedure for addressing error #4013 - in particular the very last step that recommends seeking assistance from Apple Support (with a link).


You might also consider visiting the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to provide assistance:

Genius Bar Reservation and Apple Support Options - Apple

IPad update & recovery

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.