airport express

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Level 1

10 points

airport express

Cannot connect my airport expresses to my wi-fi network and the Apple Extreme. Airport utility finds them, but says "an unexpected error occurred."

MacBook Air 13″, macOS 12.6

Posted on Nov 29, 2022 7:36 AM

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Answer 1

Top-ranking reply

Bob Timmons

Community+ 2024

Level 10

168,734 points

Nov 29, 2022 8:26 AM in response to FoleyEditor

If you have an iPhone or iPad handy, try using that to set up the AirPort Express(es).

Tap Settings

Tap Wi-Fi

Look for the listing of Set Up AirPort Base Station

Tap on AirPort Express

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Answer 2

Nov 29, 2022 8:18 AM in response to FoleyEditor

I understand what you are saying and trying to do. I cannot reproduce the same issue that you are reporting when I test with an AirPort Extreme and an old AirPort Express here. On several tests, the Express connects and sets up without any errors.

Did you try the steps that I listed above?

Make sure that you are performing a Factory Default Reset on the Express(es)....(and not a Hard Reset).

Disconnect the AirPort Express from power.
While holding down the reset button, connect the base station to power and continue to hold the reset button for about 6 seconds, until the status light on the base station flashes amber rapidly.
Wait about a minute for the base station to finish restarting.

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Answer 3

Nov 29, 2022 7:44 AM in response to FoleyEditor

You have powered off the AirPort Extreme

Restarted your Mac

Powered the AirPort Extreme back up

And then tried to configure the AirPort Express, correct?

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Answer 4

FoleyEditor Author

Level 1

10 points

Nov 29, 2022 7:56 AM in response to Bob Timmons

The old extreme kept dropping the wi-fi so I reset it and changed the name of my wifi network. wifi is working better. two old airport expresses were connected to it. Now the Expresses, which I also reset, show up on utility and the utility says it will add them to extend to the existing network, and the utility has the new network name. I click to add them and then get the error message.

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