Apple mail not blocking or running rules on AOL

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Basho1990 Author

Level 1

4 points

Apple mail not blocking or running rules on AOL

Hi All,

I create rules in Mail to move junk AOL emails that don't automatically get filtered into junk or trash. Since an upgrade (13.0.1 (22A400)) to Ventura last week, Mail no longer automatically filters or runs these rules successfully. Each failure throws an error like this:

Mail was unable to open this mailbox on the server “p39-imap.mail.me.com”.

The server returned the error: Mailbox does not exist

I thought I'd sidestep the issue by doing a Block Contact on these emails but Apple Mail is still delivering them into my AOL inbox, just with the blocked contact logo on them.

Step I took previously:

Deleted and re-connected to AOL mail. (I'm using the standard AOL settings.)

Any advice you can provide would be greatly appreciated.

Should I just use Time Machine to roll back OS and Mail? I haven't done so yet.

MacBook Pro 13″, macOS 10.13

Posted on Dec 3, 2022 6:45 AM

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Answer 1

Top-ranking reply

PRP_53

Level 10

90,997 points

Dec 3, 2022 6:52 AM in response to Basho1990

" Mail was unable to open this mailbox on the server “p39-imap.mail.me.com”. that indicates the user is configured the Mail Application to connect to an iCloud Account offered by Apple

Refer to below link regarding the transition Apple has gone through as related to Domain Names used in the last and present

iCloud: About your @icloud.com, @me.com and @mac.com email addresses

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Answer 2

Basho1990 Author

Level 1

4 points

Dec 3, 2022 7:34 AM in response to PRP_53

Thank you for your post. I'm pretty sure it's solved.

I deleted my icloud account from Mail and I think the rules are running successfully.

I'm bummed that icloud email and aol email can't both be in Mail at the same time.

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Answer 3

PRP_53

Level 10

90,997 points

Dec 3, 2022 7:37 AM in response to Basho1990

They can be both in Apple Mail Application for each Account if configured with the specific and required settings.

Some people have Multi E-mail accounts from more than one Mail Server and all in the Mail Application.

As for the Rules the User created - that would be specific to which Account they are written for.

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Answer 4

Basho1990 Author

Level 1

4 points

Dec 3, 2022 7:44 AM in response to PRP_53

Until just now, I've always had an icloud, gmail and aol account in Mail working successfully. Things went sideways since the OS update. I made no changes to mail settings when I upgraded. I'll see if I can re-add icloud successfully.

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