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My moms Apple ID was changed and no one knows the new password.
I have tried to ask for email but I never receive email to reset soooo
i then try to answer first security question which is birthday and that comes back wrong so I am stuck and can’t reset password. To clarify my mom is 92 and writes things down but can never find where the info is written
i really don’t know what else I can do. Help?
Hi BASKY,
Several years age Apple transitioned to using to two factor authentication instead of security questions. If you are still using security questions and have problems with them that are not addressed in that document then your only recourse may be to see if at this stage you can change to two factor authentication as outlined in this article --> Two-factor authentication for Apple ID - Apple Support Then follow the instructions in the section "Turn on two-factor authentication for your Apple ID"
If you cannot sign up for two factor authentication, contact Apple for help with Apple ID account security using the information in this document --> Contact Apple for help with Apple ID account security - Apple Support
Hi BASKY,
Several years age Apple transitioned to using to two factor authentication instead of security questions. If you are still using security questions and have problems with them that are not addressed in that document then your only recourse may be to see if at this stage you can change to two factor authentication as outlined in this article --> Two-factor authentication for Apple ID - Apple Support Then follow the instructions in the section "Turn on two-factor authentication for your Apple ID"
If you cannot sign up for two factor authentication, contact Apple for help with Apple ID account security using the information in this document --> Contact Apple for help with Apple ID account security - Apple Support
This is not helpful because without being able to know the password I can’t change any settings
I presume you also contacted Apple. What did they say?
No I have not reached out to apple but that is my next step
Resetting Apple ID password
