You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

CCusato Author

Level 1

0 points

Erase Broken Phone

My screen is cracked and I can't enter my passcode because only half the screen works. I received a replacement phone but now I need to erase/reset my old phone so I can send it back but, I don't know how to do that since the screen is broke and I can't gain access. I tried erasing from my computer but the phone needs to be connected to WiFi, which I can't do either. I have to send the broken phone back so I am not charged the fee. Help! How do I get this phone reset??

iPhone 11 Pro Max

Posted on Dec 7, 2022 5:47 PM

Top-ranking reply

Lawrence Finch

Level 10

212,558 points

Posted on Dec 7, 2022 5:53 PM

Log in to https://icloud.com/find, click on the device in the list of devices, erase it, then remove it from your account.

View in context

Erase Broken Phone

Similar questions