IPhone 13 Pro not responsive after pressing side lock button

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IPhone 13 Pro not responsive after pressing side lock button

i have iPhone 13 pro and whenever I lock the phone using the side button, the touch screen becomes unresponsive and I am not able to get out from Lock Screen using the swipe. If I let the phone auto lock after 30 seconds the phone screen is responsive to swipe after the faceid unlock. When phone is unresponsive the only way to fix the issue is to restart the phone using up/down volume and power button. This is very strange and happens only when the side lock button is pressed.

iPhone 13 Pro

Posted on Dec 17, 2022 9:48 PM

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Answer 1

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Arviapple Author

Level 1

8 points

Dec 20, 2022 10:48 AM in response to Community User

I have done all of these basic steps, like update IOS to latest software, restart the phone multiple times, restore to factory settings and sync with latest backup etc.

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Answer 2

Dec 20, 2022 8:34 AM in response to Arviapple

Hello Arviapple,

To help resolve this issue, make sure your iPhone has the latest iOS update. Apple's updates contain software that is crucial to the operation of your iPhone and can resolve many issues. This article shows you how: Update your iPhone or iPad - Apple Support

Update your iPhone or iPad wirelessly

1. Back up your device using iCloud or your computer.

2. Plug your device into power and connect to the internet with Wi-Fi.

3. Go to Settings > General, then tap Software Update.

4. If you see more than one software update option available, choose the one that you want to install.

5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do.

This article also helps when your iPhone is unresponsive: If your iPhone won't turn on or is frozen

Best Regards.

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Answer 3

judysings

Community Specialist

Dec 20, 2022 10:54 AM in response to Arviapple

Good afternoon Arviapple,

It might be helpful for you to speak directly with an Apple advisor about this issue. Click the link below, choose the phone number for your region from the list, and call when it is convenient.

Contact Apple for support and service

Take care.

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IPhone 13 Pro not responsive after pressing side lock button

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