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iPhone misbehaving while using

Sounds are not playing, videos stop while playing, phone is slow while operating, all started same day

Posted on Dec 18, 2022 4:17 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 18, 2022 4:25 AM

Please identify your iPhone model:--> Identify your iPhone model - Apple Support, and the iOS version currently running on it, by going to Settings>General>About>Software Version.


Generally speaking, with those symptoms there are three basic troubleshooting steps to perform (test after each attempt):


A) Try a "forced" restart of your device using these instructions:--> Force restart iPhone - Apple Support


B) Check your battery status in Settings>Battery>Battery Health>Maximum capacity. If it is close to 82-80%, have it replaced.


C) If the issue persists, something could have gone wrong during the latest update procedure.

I would try to install a fresh copy of iOS/iPadOS. To do this, create a full backup of your iPhone/iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).

When done, restore data from your previously made backup (3).

Follow the instructions provided in these support articles:

(1) How to back up your iPhone, iPad, and iPod touch – Apple Support

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

(3) Restore your iPhone, iPad, or iPod touch from a backup


If the issue still persists, make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

1 reply
Question marked as Top-ranking reply

Dec 18, 2022 4:25 AM in response to Jude__42

Please identify your iPhone model:--> Identify your iPhone model - Apple Support, and the iOS version currently running on it, by going to Settings>General>About>Software Version.


Generally speaking, with those symptoms there are three basic troubleshooting steps to perform (test after each attempt):


A) Try a "forced" restart of your device using these instructions:--> Force restart iPhone - Apple Support


B) Check your battery status in Settings>Battery>Battery Health>Maximum capacity. If it is close to 82-80%, have it replaced.


C) If the issue persists, something could have gone wrong during the latest update procedure.

I would try to install a fresh copy of iOS/iPadOS. To do this, create a full backup of your iPhone/iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).

When done, restore data from your previously made backup (3).

Follow the instructions provided in these support articles:

(1) How to back up your iPhone, iPad, and iPod touch – Apple Support

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

(3) Restore your iPhone, iPad, or iPod touch from a backup


If the issue still persists, make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

iPhone misbehaving while using

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