My new iPhone 14 pro stopped reading messages from WhatsApp with the vague response that it had trouble reading the message and to try again later strange but no matter when I tried latter same response and over the weeks it became standard Siri would not read or write messages in WhatsApp. Anyone had similar?
iPhone 14 Pro
Ok I’ve resolved and I suppose the blame is with me! 😟
After receiving my new iPhone and configuring settings for WhatsApp I set the use screen lock under privacy to require Face ID after a preset time which I’d not noticed before but seemed a good idea as no impact to me….. or so I thought! 😳
It turns out with this turned on and outside the preset time Siri cannot access WhatsApp to send or read messages and the error message provided does not convey the underlying issue.
Hope this helps others and thanks for the responses.
Ok I’ve resolved and I suppose the blame is with me! 😟
After receiving my new iPhone and configuring settings for WhatsApp I set the use screen lock under privacy to require Face ID after a preset time which I’d not noticed before but seemed a good idea as no impact to me….. or so I thought! 😳
It turns out with this turned on and outside the preset time Siri cannot access WhatsApp to send or read messages and the error message provided does not convey the underlying issue.
Hope this helps others and thanks for the responses.
Hey there Bajantaff007,
Thanks for reaching out to Apple Support Communities. We're happy to provide some assistance.
Does this only occur with WhatsApp? If so, the actions in this article may help resolve app-specific issues:
If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open
"Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed."
If the issue persists, contact the app developer to investigate:
How to contact an app developer
Have a great day!
Hello Bajantaff007,
Knowing the issue only occurs with WhatsApp greatly helps with isolating the issue and the next steps for reaching a resolution. With having completed the previously recommended steps, the next step would be to contact the app developer. They'll be able to assist with additional troubleshooting steps to help work towards a resolution. The last article linked above outlines the steps for location the app developers contact information. You can also find these steps listed below.
"Contact the developer of an iOS, iPadOS, or watchOS app
or your photo at the top of the screen, tap Purchased, tap "Not on this [device]," then tap the app.How to contact an app developer
Take care!
Hi Rob-H1,
Thanks for some great suggestions but I’m afraid the issue persists and only with WhatsApp which is irritating as you get the new message notification but unable to read which leads to the temptation to pick up the phone 😬 resisted so far 🙌 I’ll continue trying to resolve but wondered if it was a known issue and resolution. Thanks
CarPlay not reading WhatsApp messages
