If I have Advanced Data Protection enabled, should I be able to sync iCloud data (e.g., photos) to my Windows computer using the iCloud app? Syncing doesn't appear to work and I'm wondering if ADP is the reason.
Windows, Windows 10
Hey boblinthewild,
If you have any anti-virus or security software running on your PC it could be interfering with iCloud.
You may want to try testing with security software temporarily disabled to see if that changes anything.
If that doesn't help, we'd recommend contacting Apple Support for further assistance here: Get Support
Thanks!
Hi there boblinthewild,
Advanced Data Protection could be part of the issue when trying to sync content using iCloud on your Windows PC.
You'll want to be sure you have the most recent version on your PC:
To turn on Advanced Data Protection for iCloud, you need:
- An Apple ID with two-factor authentication.
- A passcode or password set for your device.
- At least one account recovery contact or recovery key. If you don't already have one, you'll be guided to set one up when you turn on Advanced Data Protection.
- Updated software on all of the devices where you're signed in with your Apple ID:
- iPhone with iOS 16.2
- iPad with iPadOS 16.2
- Mac with macOS 13.1
- Apple Watch with watchOS 9.2
- Apple TV with tvOS 16.2
- HomePod with software version 16.2
- Windows computer with iCloud for Windows 14.1
Have a look at this link to learn more: How to turn on Advanced Data Protection for iCloud
Take care.
I just got off the phone with Apple Support. They said there is nothing they can do to help. Their position is that it must be a Windows problem. Hard to believe that's the best they could do.
BTW, I turned off ADP in the hopes that it was the cause, but nothing changed.
All that has been verified, and iCloud for Windows does nothing at all.
I just uninstalled iCloud for Windows, turned ADP off, and reinstalled iCloud. It's still doing nothing.
Windows iCloud sync with Advanced Data Protection enabled
