You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
So I just got a new iPhone 11, and it’s really great! I was just setting it up and I realized that I didn’t have Face ID set up! So I went to settings and looked… but there was no heading titled “Face ID and passcode”. So now I can’t change my passcode or set up my Face ID. Can someone help?
iPhone 11, iOS 16
Hey Mel1356,
We'd be happy to help out if you're not seeing the option to change your passcode or set up Face ID. More often than not, this is due to restrictions set up on the device under Screen Time. If you don't need restrictions or didn't intend on having them set up on this device, we'd suggest turning them off.
Turn off Screen Time
Test things out afterward, and keep us posted on the results.
For more info on Screen Time restrictions, check out: Use Screen Time on your iPhone, iPad, or iPod touch
We hope this helps out.
Take care!
Hey Mel1356,
We'd be happy to help out if you're not seeing the option to change your passcode or set up Face ID. More often than not, this is due to restrictions set up on the device under Screen Time. If you don't need restrictions or didn't intend on having them set up on this device, we'd suggest turning them off.
Turn off Screen Time
Test things out afterward, and keep us posted on the results.
For more info on Screen Time restrictions, check out: Use Screen Time on your iPhone, iPad, or iPod touch
We hope this helps out.
Take care!
Wow! Thanks; this was super helpful. I would never have guessed that was the problem! Now I can set up my Face ID. :)
Face ID on IPhone 11
