You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I can’t install or update apps from the appstore

Every single time i try installing or updating an app from the store it keeps prompting me to complete my previous orders.

I’ve canceled all active subscriptions and removed my payment information from my account and still not able to install apps. I’ve throughly accessed my purchase history with no proof of unpaid purchases from the store.

My account is also not in included in family sharing.


I can’t change my region also!


iPhone XR

Posted on Jan 7, 2023 5:03 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 8, 2023 3:39 AM

You need to tap Continue.

Tap Continue and sign in to view 'your' billing information.


You need to -> Sign in to your Apple ID account page and edit / update your Apple ID details.

https://appleid.apple.com                                                     

On the Sidebar click Payment methods -> then tap Payments Methods and tap Manage payment method.

 

Or -> Add a payment method to your Apple ID

Add a payment method to your Apple ID – Apple Support (UK)

  • If you want to change your card, you need to add first the new card, then remove the old card.
  • or if you use your Apple ID balance, you need to set your Apple ID balance as your default payment.


If you update your payment method or add funds to your Apple ID balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.

 

Similar questions

1 reply
Question marked as Top-ranking reply

Jan 8, 2023 3:39 AM in response to mayorlawee

You need to tap Continue.

Tap Continue and sign in to view 'your' billing information.


You need to -> Sign in to your Apple ID account page and edit / update your Apple ID details.

https://appleid.apple.com                                                     

On the Sidebar click Payment methods -> then tap Payments Methods and tap Manage payment method.

 

Or -> Add a payment method to your Apple ID

Add a payment method to your Apple ID – Apple Support (UK)

  • If you want to change your card, you need to add first the new card, then remove the old card.
  • or if you use your Apple ID balance, you need to set your Apple ID balance as your default payment.


If you update your payment method or add funds to your Apple ID balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.

 

I can’t install or update apps from the appstore

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.