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Level 1

13 points

Face ID not working

My Face ID had stopped working. I’ve tried re installing it but it won’t work. I’ve tried everything suggested. I have iPhone 13.

iPhone 13

Posted on Jan 9, 2023 1:22 PM

Top-ranking reply

Level 10

417,901 points

Posted on Jan 9, 2023 1:23 PM

Hello Lucylulu,

Apple has several documents helping you with Face ID.

This document is specific and explains what to do if you see a 'disabled' Face ID alert --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.

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