You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

AJ71DVS Author

Level 1

8 points

iMac: can't upgrade, stuck on "Finding Update"

Been trying and trying, but my computer refuses to find any macOS updates, so I'm stuck on Catalina and need to have at least Monterey running for my new job (can't upgrade my MS Office apps because they require Monterey or higher).

I've tried safe mode, tried to d/l the upgrades from 3rd party links, tried everything I can think of and find online. The farthest I get is System Update dialog box with the blue progress bar pulsing under "Finding Update". I've left it overnight with no result. This computer is only two years old and has plenty of storage and RAM to run the update install. W. T. F.

iMac 21.5″, macOS 10.15

Posted on Jan 13, 2023 2:07 PM

Top-ranking reply

den.thed

Level 10

82,564 points

Posted on Jan 13, 2023 2:26 PM

Third party AV-ware and VPNs can block Updates and make a mess out of your iMac.

Startup in Safe Mode and then use Apple > System Preference > Update.

see > If an error occurred while updating or installing macOS - Apple Support

View in context

iMac: can't upgrade, stuck on "Finding Update"

Similar questions