Empty picture message after restoring

Greetings zaclob01,

The information and attachments that are missing may not be able to restored. Look over the information offered on this page: About missing information after you restore your iPhone, iPad, or iPod touch with iCloud Backup; under the section labeled "About your Messages and Voice Memos data."

About your Messages and Voice Memos data

With Messages in iCloud and Voice Memos in iCloud*, your text messages and voice recordings automatically upload to iCloud. They aren’t included in your backup. After you restore your device from iCloud Backup, stay connected to Wi-Fi so that your text messages and voice recordings can download.

If you turn off Messages in iCloud, your text messages and attachments no longer upload automatically, but they save in your next iCloud Backup and download in the background when you restore. Stay connected to Wi-Fi until the process finishes. The time it takes to restore depends on the size of your backup and the speed of your Wi-Fi.

Sometimes, if you restore a device from a backup of another kind of device, your Messages and Voice Memos won’t restore. For example, if you use an iPad backup to restore an iPhone, your Messages and Voice Memos may not appear on the iPhone.

If your information is still missing after you restore, you can try to restore from a different backup in iCloud or on your computer. Always back up your current data on your computer before you try to restore from iCloud Backup.

We hope this information helps you out.

Cheers!

Hi there zaclob01,

We're happy to help. Did you turn on iCloud for Messages on both your Mac and iPhone? If not, you'll want to be sure you're signed in with the same Apple ID on both devices and follow the steps in this support article: Set up iCloud for Messages on all your devices - Apple Support

Take care.