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Level 1

5 points

I need to erase a macbook pro can you help

mother gave me MacBook pro, does not know any passwords and I need to erase and reset computer

Posted on Jan 17, 2023 11:42 AM

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Community+ 2024

Level 10

206,195 points

Posted on Jan 17, 2023 11:49 AM

Follow the steps in the support document linked below.

You may need to know the Apple ID password, if the MacBook is a somewhat recent model with a T2 chip and Find My was turned on.

If she does not remember her Apple ID, you will need to request reset from Apple. click here ➡️ How to use account recovery when you can’t reset your Apple ID password - Apple Support

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