Brand new MacBookPro 16" running Ventura 13.1 would not accept my password at startup today. Multiple attempts did not get me into the computer. I've never had this happen on any MacBook before now. I'm stuck!
MacBook Pro 16″, macOS 13.1
Hello damejb,
Welcome to Apple Support Communities. In this case, you may need to reset your Mac login password. If needed due to unresponsive Mac, press and hold the power button on your Mac to shut it down. You can use either method from Reset your Mac login password to reset it.
"Reset your login password using your Apple ID
If you associated your user account with your Apple ID, you can use your Apple ID to reset your login password.
next to the password field.If you don’t see a question mark, press and hold the power button until your Mac shuts down, then press the power button to restart your Mac.
2. Click the arrow next to “reset it using your Apple ID.”
If you don’t see an arrow, see the Apple Support article If you can’t reset your Mac login password.
3. Enter an Apple ID and password, then click Next.
Follow the instructions to reset your login password.
If you don’t remember your Apple ID password, see If you forget your Apple ID or password.
Reset your login password using a recovery key
If you turned on FileVault encryption and created a recovery key, you can use the recovery key to reset your login password.
If you don’t see a question mark, press and hold the power button until your Mac shuts down, then press the power button to restart your Mac.
2. Click the arrow next to “reset it using your recovery key.”
If you don’t see an arrow, see the Apple Support article If you can’t reset your Mac login password.
3. Enter the recovery key, then click Next.
Follow the instructions to reset your login password."
All the best.
Hello damejb,
Welcome to Apple Support Communities. In this case, you may need to reset your Mac login password. If needed due to unresponsive Mac, press and hold the power button on your Mac to shut it down. You can use either method from Reset your Mac login password to reset it.
"Reset your login password using your Apple ID
If you associated your user account with your Apple ID, you can use your Apple ID to reset your login password.
next to the password field.If you don’t see a question mark, press and hold the power button until your Mac shuts down, then press the power button to restart your Mac.
2. Click the arrow next to “reset it using your Apple ID.”
If you don’t see an arrow, see the Apple Support article If you can’t reset your Mac login password.
3. Enter an Apple ID and password, then click Next.
Follow the instructions to reset your login password.
If you don’t remember your Apple ID password, see If you forget your Apple ID or password.
Reset your login password using a recovery key
If you turned on FileVault encryption and created a recovery key, you can use the recovery key to reset your login password.
If you don’t see a question mark, press and hold the power button until your Mac shuts down, then press the power button to restart your Mac.
2. Click the arrow next to “reset it using your recovery key.”
If you don’t see an arrow, see the Apple Support article If you can’t reset your Mac login password.
3. Enter the recovery key, then click Next.
Follow the instructions to reset your login password."
All the best.
running venture will not accept password at login screen
