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User profile for user: Riverhawks11
Riverhawks11 Author
User level: Level 1
16 points

Can't Stream video on Apple TV

I continue to get a Video Not Available There's a Problem loading this video message when trying to stream programs. My internet connectivity is fine and I can stream all other platforms. How can I resolve this as I can't watch anything on Appletv.

Posted on Jan 18, 2023 8:02 AM

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User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
143,022 points

Posted on Jan 19, 2023 2:14 PM

Something is causing the app to be unable to contact the remote servers.

See if this document has clues that apply to your situation: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support


“Video Not Available” may mean no valid reaction from the remote server.


  1. Verify that your router doesn’t block Apple’s servers (or its CDN) through a firewall setting.
  2. Verify that your router doesn’t block ports that Apple services like to use.
  3. Verify that you use a good DNS on your router, like the one from your ISP, which gets updated with all server names that Apple might use.
  4. Verify that your Roku has the correct date and time and timezone, as Apple may be more strict about that (TLS) than other content providers.


Else

  1. Check for Roku OS software updates.
  2. Check for Apple TV app updates, if not set to do so automatically.
  3. Try resetting the Apple TV app.
  4. Try deleting and re-installing the Apple TV app.
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Question marked as Top-ranking reply
User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
143,022 points

Jan 19, 2023 2:14 PM in response to Riverhawks11

Something is causing the app to be unable to contact the remote servers.

See if this document has clues that apply to your situation: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support


“Video Not Available” may mean no valid reaction from the remote server.


  1. Verify that your router doesn’t block Apple’s servers (or its CDN) through a firewall setting.
  2. Verify that your router doesn’t block ports that Apple services like to use.
  3. Verify that you use a good DNS on your router, like the one from your ISP, which gets updated with all server names that Apple might use.
  4. Verify that your Roku has the correct date and time and timezone, as Apple may be more strict about that (TLS) than other content providers.


Else

  1. Check for Roku OS software updates.
  2. Check for Apple TV app updates, if not set to do so automatically.
  3. Try resetting the Apple TV app.
  4. Try deleting and re-installing the Apple TV app.
Reply

Can't Stream video on Apple TV

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