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User profile for user: crisler
crisler Author
User level: Level 1
5 points

Smart Keyboard accessory not supported

I am still having problems with my Smart Keyboard being recognized by my iPad Pro. I now have TWO smart keyboards and neither one of them are recognized all the time. Sometimes you can type a sentence, then sometimes only two letters, then not at all. Have tried all solutions — turning off/on, re-attaching, rubbing a magnet near where it connects to the keyboard (this works for a couple lines of type, cleaning the attachment….nothing works sustainably. Has anyone found a permanent fix for this?

iPad 2, iOS 9

Posted on Jan 19, 2023 7:26 AM

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User profile for user: LotusPilot
LotusPilot
Community+ 2024
User level: Level 10
289,668 points

Posted on Jan 19, 2023 10:14 AM

See >>> If you see an ‘Accessory may not be supported’ alert - Apple Support


If you are using a Smart (folio) keyboard, the alert is typical of a faulty folio keyboard. The electrical connections that pass though the flexible fabric hinges typically fracture - this usually resulting in errors and/or the on-screen notification that you see. 


The Smart folio keyboard itself is not repairable. The only remedy is replacement of the keyboard. As you appear to be within your one-year limited warranty, you need to contact Apple Support or your retailer.


You will find the Support link at top-right or bottom-left of this page. 


Alternatively, you can initiate a support case using the excellent Apple Support App. If not already installed on your device, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


A further alternative is to visit the Genius Bar at your local Apple Store, where the technicians will be delighted to assist. When visiting the Genius Bar, a reservation is recommended:

Genius Bar Reservation and Apple Support Options - Apple


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User profile for user: LotusPilot
LotusPilot
Community+ 2024
User level: Level 10
289,668 points

Jan 19, 2023 10:14 AM in response to crisler

See >>> If you see an ‘Accessory may not be supported’ alert - Apple Support


If you are using a Smart (folio) keyboard, the alert is typical of a faulty folio keyboard. The electrical connections that pass though the flexible fabric hinges typically fracture - this usually resulting in errors and/or the on-screen notification that you see. 


The Smart folio keyboard itself is not repairable. The only remedy is replacement of the keyboard. As you appear to be within your one-year limited warranty, you need to contact Apple Support or your retailer.


You will find the Support link at top-right or bottom-left of this page. 


Alternatively, you can initiate a support case using the excellent Apple Support App. If not already installed on your device, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


A further alternative is to visit the Genius Bar at your local Apple Store, where the technicians will be delighted to assist. When visiting the Genius Bar, a reservation is recommended:

Genius Bar Reservation and Apple Support Options - Apple


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Smart Keyboard accessory not supported

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