Family sharing not working
We added a person to the family and it shows that they have joined the group. There are 6 of us. One person unable to use the Apple Arcade family sharing while everyone else is able to use it.
User profile for user:
ArmMan1016
User level:
Community Specialist
Hi there maegen67,
Welcome to Apple Support Communities. First, you want to make sure that the family member's device meets the system requirements for using Family Sharing. Per the Apple Support article:
"To access your family's shared content, you need an iPhone, iPad, or iPod touch using iOS 8 or later, or a Mac using OS X Yosemite or later. If you're using an older device, you won’t see your family’s shared content."
Next, the organizer of the Family Sharing plan needs to check the sharing settings:
On your iPhone or iPad with iOS 16 or later
1. Go to Settings > Family.
2. Tap your name.
3. Make a note of which Apple ID is listed.
4. Tap Purchases.
5. Tap Apple ID for Purchases and make sure that you're signed in with with the same Apple ID that you use for Family Sharing. If not, tap Share using secondary Apple ID and enter the Apple ID and password for that Apple ID.
On your iPhone, iPad, or iPod touch with iOS 15 or earlier
1. Go to Settings, tap your name, then tap Family Sharing.
2. Tap your name.
3. Make a note of which Apple ID is listed. You'll need to use this Apple ID to sign in later.
4. Tap Back to go back to Family Sharing.
5. Tap Purchase Sharing and make sure that Share Purchases with Family is turned on.
6. Tap Back, then tap Apple ID.
7. Tap Media & Purchases.
8. Tap View Account.
9. Sign in with your Apple ID. Make sure that you sign in with with the same Apple ID that you use for Family Sharing.
On your Mac with macOS Ventura or later
1. Choose Apple menu > System Settings, then click Family.
2. Click Purchases.
3. Under Apple ID for Purchases, make a note of which Apple ID is listed.
4. Open the App Store.
5. Choose Store > Account.
6. Click Account Settings.
7. Make sure that you're using the same Apple ID that you use for Family Sharing.
On your Mac with macOS Monterey or earlier
1. Choose Apple menu > System Preferences, then click Family Sharing.
2. Click Purchase Sharing.
3. Make a note of which Apple ID is listed. You'll need to use this Apple ID to sign in later.
4. Make sure that Share My Purchases is selected.
5. Open the App Store.
6. Choose Store > View My Account.
7. Click View Information.
8. Make sure that you're using the same Apple ID that you use for Family Sharing.
You can get further info and guidance in the Apple Support article:
If you can't find your family's shared content - Apple Support
Let us know if you have any questions.
We hope this helps you.