I’m having a hard time updating my payment method
I need to remove a card I don’t have, and it’s asking for new card info and I’m also trying to remove the subscription
iPhone 14 Pro Max, iOS 16
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To find out how to remove a payment method, andwhat to do if you can't remove your last payment method or use no payment method with your Apple ID, read this article --> Remove a payment method from your Apple ID - Apple Support
- Ongoing subscriptions and Family Sharing organizers must always have a payment method present. To edit the cards used for those you may need to first add the new card and make it the primary payment method before removing the old card (see: If you need to change or update your Apple ID payment method - Apple Support ).
Please click on this link to learn how to cancel a subscription from Apple ➔ If you want to cancel a subscription from Apple - Apple Support
Notes:
• You might need to scroll down to find the Cancel Subscription button. If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew. An "Expires" date (instead of "Renews") means the current subscription will just run until then. "Resubscribe" is just in case you change your mind about having it end.
• Deleting an app does not cancel a subscription.
• If you don’t cancel trials more than 24 hours before your renewal date, your subscription might renew.
• If you don't have an Apple device, see the options near the bottom of the support document.
Can’t find the subscription that you want to cancel? Use this link to jump to the section about what to do --> If you want to cancel a subscription from Apple - Apple Support
If you still can't find a subscription, contact Apple Support using this issue-specific link at the end of the section. --> Apple Support
If you still have problems:
Click here ➔ Choose your country or region - Official Apple Support Select your country, then a product.
Or: Contact Apple for support and service ➔ "See a list of Apple phone numbers around the world."
Click here ➔ Contact Apple for support and service - Apple Support
So basically you can't remove all cards until all your subscriptions have not only been canceled but also expired. If you really must have the subscription end now, contact Apple.