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AirPods Pro Gen 1 wont connect

Hi I have been trying to set up my old AirPods Pro on a friends phone (I am gifting them) and they refuse to connect or reset.when I open the AirPods near the phone (mine or theirs) I get "Not your AirPods Pro. Not connected to this phone".

Holding the button on back of the case has no effect at all.

any ideas?

Posted on Jan 23, 2023 6:30 PM

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Question marked as Top-ranking reply

Posted on Jan 23, 2023 7:47 PM

TGE2023 Said:

"Yea been through all those. No result. Problem is the button on the back is not doing anything."

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Are the AirPods inserted into the case?

If so, that need to be of the same Serial Number.

6 replies

Jan 23, 2023 6:36 PM in response to TGE2023

TGE2023 Said:

"AirPods Pro Gen 1 wont connect: [...]when I open the AirPods near the phone (mine or theirs) I get 'Not your AirPods Pro. Not connected to this phone'. Holding the button on back of the case has no effect at all."

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Unpair These from your Friend's Device(s):

You need to get these unpaired from your friends' device(s). Then, pair it with your iPhone.  Go Here: Unpair, restart, or Reset your AirPods - Apple Support

Jan 23, 2023 7:26 PM in response to TGE2023

TGE2023 Said:

"AirPods Pro Gen 1 wont connect: Hi thanks. these AirPods aren’t connected to any phone at all now. They’ve never been connected to friends phone. That’s what we are trying to achieve!"

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Thank you for the followup reply.


Look on your friend's device (with their permission, of course, just to verify this). Refer to the following...

Troubleshooting AirPods Connectivity:

A Few Thoughts to Try:

A. Visit Apple Support links:




B. Verify the Balance:

  1. Go to: Settings
  2. Tap: General
  3. Tap: Accessibility
  4. Scroll Down: to Hearing
  5. Adjust: the audio volume balance


C. Also, Clear Out Earwax:

How to Clean your AirPods and EarPods - Apple Support

AirPods Pro Gen 1 wont connect

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