email not working iphone 13 promax optimum.net

Hi naomifrompatchogue,

We want to make sure we're on the same page with you. Just to confirm, is Cablevision the email service provider of your account? And just to confirm, when you say "they don't do that", do you mean that they do not have the support to work in the Mail app? The more information you provide the better we can assist.

Regards.

Hello naomifrompatchogue,

It sounds like you are having issues receiving emails. We know how important having a working email is for you, and we will help get you to the right place to find a resolution.

We see that you are reaching out from the If you can't receive email on your iPhone, iPad, or iPod touch support article. Can you please answer the following questions:

• Have you followed all the steps including contacting your email provider?

• Did they confirm that it is working correctly?

• What happens when you removed and set up your email again?

• Did you get any error messages?

• If so, what was the exact message?

The more details you can provide us, the faster we can help resolve your issue.

All the best!

We appreciate the update and welcome back naomifrompatchogue,

Just to confirm, it sounds like you were able to work with a cable tech in order to resolve this, is that correct? We want to be sure you're in the best hands possible moving forward.

If the behavior is still not resolved, let us know the answers from the first reply that was sent over. For example, do you receive any error messages? If so, what do they say exactly?

Thanks!