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I am in the process of shutting down my late husbands apple account. I have forgotten my admin password for a late 2012 Yosemite. I have tried to reset but no success. Factory reset may be the only answer but I understand the device will be tied into what will be a no existent account. If I want to sell on or re use with OS X installed how can I do this ? Thanks
Hi RitaBB,
Sorry that you have lost your husband.
Re: "I am in the process of shutting down my late husbands apple account".
and
"I understand the device will be tied into what will be a no existent account".
Wondering if this Apple Support article (link below) may help:
How to request access to a deceased family member's Apple account - Apple Support
Eg: If you gain access, you may want to make account changes.
_______________________________________________________________
re: "I have forgotten my admin password for a late 2012 Yosemite".
How to access older Mac without Admin password,
(eg: using Apple ID from above process):
Change or reset the password of a macOS user account in macOS Mojave or earlier – Apple Support
__________________________________________________________________
If I want to sell on or re use with OS X installed how can I do this ?
To properly prepare a Mac for a new or different) owner:
See: What to do before you sell, give away, or trade in your Mac - Apple Support
All the best :-)
Hi RitaBB,
Sorry that you have lost your husband.
Re: "I am in the process of shutting down my late husbands apple account".
and
"I understand the device will be tied into what will be a no existent account".
Wondering if this Apple Support article (link below) may help:
How to request access to a deceased family member's Apple account - Apple Support
Eg: If you gain access, you may want to make account changes.
_______________________________________________________________
re: "I have forgotten my admin password for a late 2012 Yosemite".
How to access older Mac without Admin password,
(eg: using Apple ID from above process):
Change or reset the password of a macOS user account in macOS Mojave or earlier – Apple Support
__________________________________________________________________
If I want to sell on or re use with OS X installed how can I do this ?
To properly prepare a Mac for a new or different) owner:
See: What to do before you sell, give away, or trade in your Mac - Apple Support
All the best :-)
Thank you very much for your reply. I have an active case with the support team at the moment.
I have tried all the things via the help links but no luck. I suspect a factory reset is the only option and then I may need to retire her due to her age. Just thought I would check on here to see if there was anything obvious I have missed and could try.
All the best to you and thank you again.
Thank you kindly for replying, RitaBB.
Good to know you are working with the support team.
Cheers :-)
Factory reset tied into previous account holder
