You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple Watch

my sister gave me her Apple Watch but she forgot the Apple ID and the password to pair with my phone

Posted on Jan 30, 2023 5:27 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 30, 2023 6:32 AM

This support article has information about Activation Lock on your Apple Watch and how to turn it off as part of preparing a Watch for your use. --> About Activation Lock on your Apple Watch - Apple Support


This document tells you the various ways you can try to discover your forgotten Apple ID --> If you forgot your Apple ID email address or phone number - Apple Support Note that typically this is an email address you use.


This document outlines what to do If you forgot your Apple ID password --> If you forgot your Apple ID password - Apple Support


or go directly to this link --> http://iforgot.apple.com/


If you still need help:

Contact Apple for help with Apple ID account security "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues." Click here --> Contact Apple for help with Apple ID account security - Apple Support



2 replies
Question marked as Top-ranking reply

Jan 30, 2023 6:32 AM in response to darlyn178

This support article has information about Activation Lock on your Apple Watch and how to turn it off as part of preparing a Watch for your use. --> About Activation Lock on your Apple Watch - Apple Support


This document tells you the various ways you can try to discover your forgotten Apple ID --> If you forgot your Apple ID email address or phone number - Apple Support Note that typically this is an email address you use.


This document outlines what to do If you forgot your Apple ID password --> If you forgot your Apple ID password - Apple Support


or go directly to this link --> http://iforgot.apple.com/


If you still need help:

Contact Apple for help with Apple ID account security "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues." Click here --> Contact Apple for help with Apple ID account security - Apple Support



Jan 30, 2023 5:58 AM in response to darlyn178

She will first need to recover her Apple ID and password, she can try and enroll in account recovery


How to use account recovery when you can’t reset your Apple ID password - Apple Support


If this is not possible, and your sister is the original owner of the watch, and has possession of original proof of purchase documentation, she can start an activation lock support request


How to remove Activation Lock - Apple Support


Apple Watch

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.