You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Have can I refund?

H, there! I started free subscription for 7 days, but they charge me 22€, and also I paid for 1 month 5,5€. I want to refund money.

iPhone XS, iOS 15

Posted on Jan 30, 2023 12:34 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 30, 2023 12:45 PM

Hello,


First confirm you have canceled any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions):


Review the information in this support article by clicking on the link to learn how to cancel a subscription from Apple. ➔ If you want to cancel a subscription from Apple - Apple Support

• "If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends."

• An existing subscription will normally continue until the end of its term and may then renew automatically. Stopping automatic renewal is effectively canceling it. "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." The "Expires" date means the current subscription will just run until then.

• Read the link to see what to do about subscriptions that do not appear in your list.

• Canceling a subscription does not automatically start a refund. If you want to do that:


See how to request a refund for apps or content that you bought from Apple by clicking here ➔ Request a refund for apps or content that you bought from Apple - Apple Support


"Can’t find the subscription that you want to cancel?", click here ➔ If you want to cancel a subscription from Apple - Apple Support

If you still can't find a subscription, contact Apple Support using the link at the end of the support article.


If Report A Problem does not work for a subscription refund you may have to make a special request. Click here ➔ Apple Support


4 replies
Question marked as Top-ranking reply

Jan 30, 2023 12:45 PM in response to Lea_Hordi

Hello,


First confirm you have canceled any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions):


Review the information in this support article by clicking on the link to learn how to cancel a subscription from Apple. ➔ If you want to cancel a subscription from Apple - Apple Support

• "If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends."

• An existing subscription will normally continue until the end of its term and may then renew automatically. Stopping automatic renewal is effectively canceling it. "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." The "Expires" date means the current subscription will just run until then.

• Read the link to see what to do about subscriptions that do not appear in your list.

• Canceling a subscription does not automatically start a refund. If you want to do that:


See how to request a refund for apps or content that you bought from Apple by clicking here ➔ Request a refund for apps or content that you bought from Apple - Apple Support


"Can’t find the subscription that you want to cancel?", click here ➔ If you want to cancel a subscription from Apple - Apple Support

If you still can't find a subscription, contact Apple Support using the link at the end of the support article.


If Report A Problem does not work for a subscription refund you may have to make a special request. Click here ➔ Apple Support


Jan 30, 2023 12:54 PM in response to Limnos

The problem is I pressed the button “free trial” and after this they charged 22€ instead free.

I didn't see it right away.

And because I used ELSA earlier I paid for 1 month 5,5€.

The question 1: of is for free trial why they changed money?

The question two: I wanna just buy for 1 month and and don’t know how to get my money back. Because I didn’t see in the site any refund. Can you help my please?

Have can I refund?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.