You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My new 24" Mac has just updated to Ventura 13.2. Fingerprint reader was not working so I deleted all finger prints and tried to put them back in. System froze. Restarted Mac Finger Print scanner is now missing from the System Settings sidebar. How do I get it back?
iMac 24″, macOS 13.2
For Apple Silicon M1 iMac ( Desktop ) with Touch ID Apple Keyboard
refer to link below about the Apple Touch ID Keyboard
1 - Cable the Keyboard to computer with the supplied Apple Cable that came with the Keyboard and try again
2 - ( Un-cabled to computer ) Turn Off the Keyboard and pause 10 seconds and turn it Back On and try again.
For Apple Silicon M1 iMac ( Desktop ) with Touch ID Apple Keyboard
refer to link below about the Apple Touch ID Keyboard
1 - Cable the Keyboard to computer with the supplied Apple Cable that came with the Keyboard and try again
2 - ( Un-cabled to computer ) Turn Off the Keyboard and pause 10 seconds and turn it Back On and try again.
9191rogerm wrote:
My new 24" Mac has just updated to Ventura 13.2. Fingerprint reader was not working so I deleted all finger prints and tried to put them back in. System froze. Restarted Mac Finger Print scanner is now missing from the System Settings sidebar. How do I get it back?
Try a SafeBoot How to use safe mode on your Mac - Apple Support will sort many anomalies
Login and test, reboot as normal and test.
No resolve—
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line Apple Support
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
Contact Apple for support and service - Apple Support
Are you talking about the TouchID keyboard, or a third-party reader?
If it is the Wireless TouchID keyboard, try connecting it to the Mac with the cable.
Started with the simple suggestions first. Connecting the keyboard using the usb cable has sorted it. Thanks for the response.
Nice one, all fixed. Many thanks for your help.
Yep, that fixed it, many thanks for the response.
Welcome and thank you too
Fingerprint Reader
