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Two factor authentication

My son recently lost his phone. When he tried to access his Apple ID it sends a code to his phone number the problem is he recently changed his phone number but didn’t change it in his Apple ID. He has no other apple products.

How can he recover his account

Posted on Jan 31, 2023 9:05 AM

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Question marked as Top-ranking reply

Posted on Jan 31, 2023 9:15 AM

If he has no other trusted devices or numbers he will have to use account recovery:

How to use account recovery when you can’t reset your Apple ID password - Apple Support



He may also wish to read this document which has a list of things to do if your iPhone, iPad, or iPod touch is lost or stolen. --> If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support


1 reply
Question marked as Top-ranking reply

Jan 31, 2023 9:15 AM in response to Tigletcat

If he has no other trusted devices or numbers he will have to use account recovery:

How to use account recovery when you can’t reset your Apple ID password - Apple Support



He may also wish to read this document which has a list of things to do if your iPhone, iPad, or iPod touch is lost or stolen. --> If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support


Two factor authentication

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