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Jamie2023 Author

Level 1

4 points

My account is locked and I don’t know why

i can’t see my card info it said it is locked

iPhone 12 Pro, iOS 16

Posted on Feb 2, 2023 4:03 PM

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Top-ranking reply

Level 10

210,734 points

Posted on Feb 2, 2023 4:06 PM

Click the link below that most closely matches the disabled message:

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support - note that resolving this requires contacting an iTunes & App Store support representative using the link in the article; you cannot resolve this on your own
If your Apple ID is locked or disabled - Apple Support

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1 reply

Top-ranking reply

Level 10

210,734 points

Feb 2, 2023 4:06 PM in response to Jamie2023

Click the link below that most closely matches the disabled message:

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support - note that resolving this requires contacting an iTunes & App Store support representative using the link in the article; you cannot resolve this on your own
If your Apple ID is locked or disabled - Apple Support

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My account is locked and I don’t know why

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