You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Not receiving Ask to Buy requests

I have enabled ask to buy for 2 children on my account a very long time ago. I was receiving their ask to buy requests until a few weeks ago. Now, they’re able to ask permission but I never receive the request. From either of them (Phone and iPad). I've reset the devices and checked the following article and still isn't asking me for approvals.


If Ask to Buy isn't working - Apple Support


iPhone 13

Posted on Feb 8, 2023 5:35 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 8, 2023 7:03 PM

It appears you have already perused: If Ask to Buy isn't working - Apple Support about looking for the request in Messages or Notification Center.


Make sure notifications haven't been disabled. This article discusses notifications: Use notifications on your iPhone or iPad - Apple Support

and this one Change notification settings on iPhone - Apple Support


Make sure the software is up to date on all devices involved.


Sometimes it helps to have the devices involved take a fresh look at settings:

● Try signing out of accounts and back in again.

Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac - Apple Support

Sign in with your Apple ID - Apple Support

● Restarting is a simple step that can resolve many unexpected behaviors.

iPhone: Restart your iPhone - Apple Support then choose your model.

iPad: Restart your iPad - Apple Support

Mac: Ways to start up your Mac - Apple Support


If a problem persists, particularly over several days, try contacting Apple for assistance:


Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


"See a list of Apple phone numbers around the world."

Click here --> Contact Apple for support and service - Apple Support


4 replies
Question marked as Top-ranking reply

Feb 8, 2023 7:03 PM in response to pittchick1717

It appears you have already perused: If Ask to Buy isn't working - Apple Support about looking for the request in Messages or Notification Center.


Make sure notifications haven't been disabled. This article discusses notifications: Use notifications on your iPhone or iPad - Apple Support

and this one Change notification settings on iPhone - Apple Support


Make sure the software is up to date on all devices involved.


Sometimes it helps to have the devices involved take a fresh look at settings:

● Try signing out of accounts and back in again.

Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac - Apple Support

Sign in with your Apple ID - Apple Support

● Restarting is a simple step that can resolve many unexpected behaviors.

iPhone: Restart your iPhone - Apple Support then choose your model.

iPad: Restart your iPad - Apple Support

Mac: Ways to start up your Mac - Apple Support


If a problem persists, particularly over several days, try contacting Apple for assistance:


Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


"See a list of Apple phone numbers around the world."

Click here --> Contact Apple for support and service - Apple Support


Feb 9, 2023 10:10 AM in response to pittchick1717

That resulted in the same thing I suggested in my second post except it also removed your other network settings too.


Read Return iPhone settings to their defaults - Apple Support


Reset Network Settings: All network settings are removed. In addition, the device name assigned in Settings > General > About is reset to “iPhone,” and manually trusted certificates (such as for websites) are changed to untrusted.


In fact the second solution I posted apparently originally came from Apple too, but it isn't a documented solution so it typically won't be "Recommended" here.


Feb 8, 2023 7:04 PM in response to pittchick1717

Here is a solution where editing the name of a mobile device resolved recent occurrences of this issue. It has worked for at least 9 people (and likely many more who never provided feedback after that solution was posted). It isn't something that Apple has in its documentation so I am putting it in a separate post for those who are interested in exploring beyond Apple's officially recognized solutions.


Go to: Settings > General > About > Name

Change the name

Then "Done" and retry.


Not receiving Ask to Buy requests

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.