It says I received a refund but I’m not seeing the refund in my account

"It says I received a refund but I’m not seeing the refund in my account"

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Troubleshooting Refunds:

A. Start Here: Request a Refund for Apps or Content that you Bought from Apple - Apple Support

B. For Financial Assistance, Contact Apple Store Support:

You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary
• Why the Wait:Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

Wait for the length of time specified in the Related Article above. If you already did, contact your financial institution or click here.

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