strange problem on Beats Studio 2.0 wireless

Hello I have Beats Studio 2.0 wireless and it has benn working good but recently I had some problems with connecting it to my iphone/mac via bluetooth, reseting my beats helps it temporarily just to re-pair it but when I turn it off and then back on I can't connect anymore, I discovered that when I turn them on, bluetooth lights on my left earpad flashes for about 3-5 seconds and then goes away and I can not connect them anymore, As I belive that light should be flashing unless connected or if I connect cable then it should be off but in my situation it's not connected either way, sometimes if I am fast enough I can connect them when I turn them on before light goes out, I wonder what may be problem here? why pair/bluetooth does not stay on? If I someway connect them then it stays and works perectly.

Posted on Feb 19, 2023 4:48 AM

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Question marked as ⚠️ Top-ranking reply

Posted on Feb 20, 2023 1:20 PM

Thank you for your reply, and for checking out the wireless interference tips.

Sorry that was not the answer in your case, lasha_u.


Re: is there any way I can update them?


Seems there would be no new updates available for unsupported models.

You could try Beats support: https://www.beatsbydre.com/support


If out-dated firmware is the issue, guess there's nothing else that can help.

_____________________________________


You might want to check that you are only connecting beats to one device at a time. (Eg may not be switching between multiple devices.)


If you haven't seen this article already ...

If you can't connect to your wireless Beats product - Apple Support


Apple phone numbers for support and service around the world :

Contact Apple for support and service - Apple Support


All the best :-)

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Question marked as ⚠️ Top-ranking reply

Feb 20, 2023 1:20 PM in response to lasha_u

Thank you for your reply, and for checking out the wireless interference tips.

Sorry that was not the answer in your case, lasha_u.


Re: is there any way I can update them?


Seems there would be no new updates available for unsupported models.

You could try Beats support: https://www.beatsbydre.com/support


If out-dated firmware is the issue, guess there's nothing else that can help.

_____________________________________


You might want to check that you are only connecting beats to one device at a time. (Eg may not be switching between multiple devices.)


If you haven't seen this article already ...

If you can't connect to your wireless Beats product - Apple Support


Apple phone numbers for support and service around the world :

Contact Apple for support and service - Apple Support


All the best :-)

Reply

Feb 19, 2023 9:21 PM in response to lasha_u

Hi lasha_u,

Welcome to the Apple (user-to-user) Community.


Re: why pair/bluetooth does not stay on?


Wondering if Apple Support's article (link below) can help:


How to reduce wireless interference:

Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support


All the best :-)

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Feb 20, 2023 1:24 AM in response to brbo

Thanks for your reply, unfortunately, I tried everything suggested but still had no luck, it seems more like a software issue, if not connected right away headphones exit pairing mode but if I connect them they stay connected, I also discovered that there is an update for my Beats firmware but I can't update it as Apple has retired beats updater and new online update does not support beats studio 2.0, is there any way I can update them?

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strange problem on Beats Studio 2.0 wireless

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