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SCREEN TOUCH SENSITIVITY

Since updating my iPad Pro 10.5 to iPadOS 16.3.1 the screen touch sensitivity is frustratingly poor with a 3 to 4 second delay before a screen touch produces a reaction. No amount of screen cleaning improves the situation.


Q.1 Is this problem caused by the update?


Q.2. Is there a solution?


Q.3. Is this Product obsolescence creeping up?

iPad Pro, 16

Posted on Feb 21, 2023 1:22 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 21, 2023 4:00 PM

Screen sensitivity is not adjustable via settings. You appear to be describing a delay between touching the iPad screen - and seeing a response.


If this behaviour has become apparent subsequent to performing a system-software update, the update may be incomplete, or a process has stalled. As an initial step, try a forced-restart of your iPad - as this will often clear an isolated software issue:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.



If the problem persists, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:

Genius Bar Reservation and Apple Support Options - Apple

1 reply
Question marked as Top-ranking reply

Feb 21, 2023 4:00 PM in response to IanCokayne

Screen sensitivity is not adjustable via settings. You appear to be describing a delay between touching the iPad screen - and seeing a response.


If this behaviour has become apparent subsequent to performing a system-software update, the update may be incomplete, or a process has stalled. As an initial step, try a forced-restart of your iPad - as this will often clear an isolated software issue:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.



If the problem persists, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:

Genius Bar Reservation and Apple Support Options - Apple

SCREEN TOUCH SENSITIVITY

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