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Files App in iPad OS 16 fails to open files stored in iCloud

Files App in iPad OS 16 fails to open files stored in iCloud


iPad Pro 12.9-inch, 2nd Gen, Wi-Fi, Cell

Posted on Mar 1, 2023 8:08 AM

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Question marked as Top-ranking reply

Posted on Mar 3, 2023 10:46 AM

Hello Yehudif,


We understand that the Files app is not working as expected. To clarify, what happens when trying to open your files? For example, do you receive an error message? The following steps may be able to help resolve this issue:


1. Quit and reopen an app on iPad

2. Restart your iPad

3. Update iPadOS (Secure your data with a backup before proceeding)

4. Verify if you're able to open the files using the iCloud website: Use iCloud Drive on iCloud.com


We look forward to hearing back fro you.

Take care.


3 replies
Question marked as Top-ranking reply

Mar 3, 2023 10:46 AM in response to yehudif

Hello Yehudif,


We understand that the Files app is not working as expected. To clarify, what happens when trying to open your files? For example, do you receive an error message? The following steps may be able to help resolve this issue:


1. Quit and reopen an app on iPad

2. Restart your iPad

3. Update iPadOS (Secure your data with a backup before proceeding)

4. Verify if you're able to open the files using the iCloud website: Use iCloud Drive on iCloud.com


We look forward to hearing back fro you.

Take care.


Files App in iPad OS 16 fails to open files stored in iCloud

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