APPLE CLOSED MY CREDIT CARD ACCOUNT

GOLDMAN SACHS CLOSED MY APPLE CARD FOR : "REGULATORY REASONS" BUT WHEN I ASK WHAT DOES THAT MEAN , I AM TOLD TO READ THE TERMS AND AGREEMENT FOR THE APPLE CREDIT CARD.

HAS ANYONE ELSE HAVE A SIMILAR SITUATION AND IF SO WERE YOU ABLE TO RESOLVE IT ?

Posted on Mar 2, 2023 1:56 PM

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Apple closed my credit card without any explanation The same thing happened to me last month while I was traveling and when I called to see what happened they don’t have anything to say except the Fkn terms and don’t have any explanation to why they had to close it. I have been a member for almost 3 years and paid my bills in time and never remember doing any fraudulent transactions. This sukx not knowing the reason for closure.
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Do I have a right to know why my Apple Card account was closed? The representatives of Apple and Goldman Sachs will not tell me why my Apple Card account was closed. Please read. Here is a brief summary of the situation in which I find myself. I was an Apple Card holder. I am no longer; Apple / Goldman Sachs closed my account. I have reached out to Apple Card Support on multiple occasions following my account closure. Initially, the representatives with whom I spoke did not have the credentials to offer me any information as to my account closure. Eventually, after having my case elevated multiple times, I was informed by an Apple Card Manager at Goldman Sachs that my account was closed because of (and I quote), "there was a failure to comply with the terms of the Customer Agreement." I responded, "can you tell me what terms with which I failed to comply?" Goldman Sachs says, "sorry, no." Goldman Sachs has maintained, that all they intend to tell me is that I failed to comply with the user agreement. They will not provide me with any further elaboration. I have been an upstanding account holder: excellent credit, consistent utilization, always paid my balance on time. I can not understand how I could have possibly failed to comply with the user agreement. I want to know, and Goldman Sachs will not tell me. Why will Goldman Sachs not share this information with me? Do I have consumer rights to the information pertaining to my account closure? I believe that I do. Unless they can provide evidence that I did not uphold my end of the user agreement, Goldman Sachs' response is not satisfactory. I would very much appreciate replies from the community. Thank you.
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2 replies

muguy

Level 10

91,166 points

Mar 2, 2023 4:03 PM in response to MRDWilliams

That likely means that you have violated the terms and agreements of the service

MRDWilliams Author

Level 1

5 points

Mar 3, 2023 8:38 AM in response to muguy

Yes , that is what the representative explained to me but they are in willing on explaining which part of the agreement I’ve “violated”

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APPLE CLOSED MY CREDIT CARD ACCOUNT

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