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Need help with gift card

I purchased apple gift card I try to redeem it and it says invalid code


[Image Edited by Moderator]


iPhone 7 Plus, iOS 15

Posted on Mar 3, 2023 6:10 PM

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Question marked as Top-ranking reply

Posted on Mar 3, 2023 6:18 PM

If you are trying to redeem an Apple gift card and it says "invalid code," there are a few things you can try:

  1. Check the code: Make sure that you have entered the code correctly. Apple gift card codes are usually 16 digits long and contain letters and numbers. It's easy to accidentally mistype a character or misread a letter, so double-check to make sure you have entered the code correctly.
  2. Check the expiration date: Apple gift cards have an expiration date, so make sure that your card has not expired. You can find the expiration date on the back of the card.
  3. Check the card's region: Apple gift cards are region-specific, so make sure that the card you have purchased is valid in your region. If you are trying to redeem a gift card from a different region, it will not work.
  4. Contact Apple support: If none of the above solutions work, you may want to contact Apple support for assistance. They may be able to help you troubleshoot the issue and resolve the problem. To contact Apple support, go to the Apple Support website and select your device and the type of issue you are experiencing. From there, you can either chat with a support representative or schedule a phone call.


5 replies
Question marked as Top-ranking reply

Mar 3, 2023 6:18 PM in response to Lunatuna47

If you are trying to redeem an Apple gift card and it says "invalid code," there are a few things you can try:

  1. Check the code: Make sure that you have entered the code correctly. Apple gift card codes are usually 16 digits long and contain letters and numbers. It's easy to accidentally mistype a character or misread a letter, so double-check to make sure you have entered the code correctly.
  2. Check the expiration date: Apple gift cards have an expiration date, so make sure that your card has not expired. You can find the expiration date on the back of the card.
  3. Check the card's region: Apple gift cards are region-specific, so make sure that the card you have purchased is valid in your region. If you are trying to redeem a gift card from a different region, it will not work.
  4. Contact Apple support: If none of the above solutions work, you may want to contact Apple support for assistance. They may be able to help you troubleshoot the issue and resolve the problem. To contact Apple support, go to the Apple Support website and select your device and the type of issue you are experiencing. From there, you can either chat with a support representative or schedule a phone call.


Apr 10, 2023 8:17 AM in response to anu_krishna

anu_krishna wrote:

2. Check the expiration date: Apple gift cards have an expiration date, so make sure that your card has not expired. You can find the expiration date on the back of the card.

Based on -> Apple Store Gift Cards -> Legal - Apple Store Gift Cards - Apple

  • Apple Store Gift Cards have no expiration date; however, Apple may amend eligible purchases and locations for redemption with appropriate and reasonable notice by updating the Apple Store Gift Card terms and conditions at Legal - Apple Store Gift Cards - Apple

 

FYI: There is also not an expiration date on the back of the Apple Store & iTunes gift card.

Need help with gift card

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