You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacBook Pro stuck in software update

was Reinstalling OS everything worked until the final install it is stuck there and will not finish. Have tried starting up in safe mode and nothing seems to work

MacBook Pro 15″, macOS 10.13

Posted on Mar 5, 2023 8:52 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 6, 2023 9:41 AM

kathe87 wrote:

MacBook Pro 15″

Sorry, but there are numerous 15" MacBook Pro models ... but since it is currently running macOS High Sierra, it would have to be a pre-2019 model. As such, it may be possible that the laptop's system drive is corrupted.


I would suggest that your next step would be to boot up your laptop in Recovery Mode. Then use Disk Utility's First Aid function to see if any errors are reported ... and if so, repair them.


Ref: About macOS Recovery on Intel-based Mac computers - Apple Support

4 replies
Question marked as Top-ranking reply

Mar 6, 2023 9:41 AM in response to kathe87

kathe87 wrote:

MacBook Pro 15″

Sorry, but there are numerous 15" MacBook Pro models ... but since it is currently running macOS High Sierra, it would have to be a pre-2019 model. As such, it may be possible that the laptop's system drive is corrupted.


I would suggest that your next step would be to boot up your laptop in Recovery Mode. Then use Disk Utility's First Aid function to see if any errors are reported ... and if so, repair them.


Ref: About macOS Recovery on Intel-based Mac computers - Apple Support

Mar 5, 2023 9:33 PM in response to kathe87

Which exact model is your MacBook Pro? What version of macOS was it running? ... and, are you trying to reinstall the same version?


Are you doing a "clean" install? That is, did you first completely erase the system drive, and then, used Recovery Mode to reinstall macOS?


As it may help with troubleshooting, what was the main reason you needed/wanted to reinstall the operating system?

MacBook Pro stuck in software update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.