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Mail crash after update to 16.3.1

The Mail app crashes (abends) every time items are selected and I try to move them. Have closed Mail and have tried restarting my iPad, but the problem continues. Any solutions? Is it possible to go back?

iPad Air 2, iOS 12

Posted on Mar 7, 2023 5:25 AM

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Posted on Mar 15, 2023 7:35 PM

Having the same issues especially when trying to reply an email.


Have tried to remove the app and reinstall it.


Still having the same issues

3 replies

Mar 8, 2023 11:14 AM in response to scubabob

Hi there scubabob,


We understand you have an issue with the Mail app on your iPad Air closing unexpectedly. You've mentioned already restarting your device, which is a good first step. Since this app specifically is having the issue, we'd recommend you uninstall it (delete), restart your iPad Air, then reinstall the Mail app.


Delete apps on your iPhone, iPad, and iPod touch - Apple Support


1. Touch and hold the app.
2. Tap Remove App Remove App icon.
3. Tap Delete App, then tap Delete to confirm.


You will want to have your email account details on hand, since this will remove the configured account information. You will need to set up any mail accounts again.


Add an email account to your iPhone, iPad, or iPod touch - Apple Support


Let us know how it goes.


Best regards.


Mail crash after update to 16.3.1

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