You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

wired ethernet disconnects when not in use

I tend to prefer using wired ethernet on my MacBook Pro. At the moment I am on macOS Ventura (now 13.2.1). When I use the computer, the wired ethernet tends to stay connected. If I walk away, to get a coffee for example, when I come back, ethernet is disconnected. It will not reconnect!! not by making it inactive the active, or by any other method that I know of. The only way to get it back up is to remove the ethernet dongle from the port, then plug it back in, which reconnected ethernet. This is true whichever USB-C/Thunderbolt port I use. This is extremely frustrating and cannot possibly be right!


When on macOS Monterey or earlier, ethernet was rock-solid - no disconnections. Has this changed in Ventura? If so, how am I supposed to get ethernet back up when I come back? And what if I want to connect to my MacBook Pro remotely? If ethernet disconnects, then I won't be able to reach it!


Doesn't feel like progress to me.

MacBook Pro, OS X 10.10

Posted on Mar 8, 2023 8:05 AM

Reply

Similar questions

3 replies

Mar 9, 2023 7:58 AM in response to MrBungleBear

Hello MrBungleBear,


Have you had a chance to isolate this further? You could test out safe mode to see if there may be a process preventing the connection. Here's how you can test out safe mode: How to use safe mode on your Mac - Apple Support


How to use safe mode on your Mac

Safe mode can help you to determine whether an issue is caused by software that loads as your Mac starts up.

Safe mode prevents your Mac from loading certain software as it starts up, including login items, system extensions not required by macOS, and fonts not installed by macOS. It also does a basic check of your startup disk, similar to using First Aid in Disk Utility. And it deletes some system caches, including font caches and the kernel cache, which are automatically created again as needed.

Safe mode is particularly useful when you're trying to resolve an issue that doesn't seem to be associated with using any particular app. As always, keeping your software up to date is the first step toward resolving any software issue.

How to use safe mode

Determine whether you're using a Mac with Apple silicon, then follow the appropriate steps:

Apple silicon

1. Shut down your Mac.

2. Turn on your Mac and continue to press and hold the power button until you see the startup options window.

3. Select your startup disk, then press and hold the Shift key while clicking “Continue in Safe Mode.”

4. Log in to your Mac. You might be asked to log in again.

Intel processor

1. Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.

2. Release the key when you see the login window, then log in to your Mac. 

3. You might be asked to log in again. On either the first or second login window, you should see ”Safe Boot” in the upper-right corner of the window.

If the issue continues in safe mode

If the issue continues while in safe mode, or your Mac restarts several times and then shuts down while starting up in safe mode, you should reinstall macOS and make sure that your Apple software and third-party apps are up to date.

If the issue doesn't continue in safe mode

If the issue doesn't continue while in safe mode, leave safe mode by restarting your Mac normally. Then test for the issue again. The issue might be resolved.

If the issue returns after leaving safe mode, startup items are probably at fault. Apps can install such items in numerous places, and they aren't always easy to find or recognize. For that reason, you should first make sure that you've installed any available updates for your Apple software and third-party apps.

If updating your software doesn't help, try any of these solutions:

* Test your login items.

* To learn whether software in your user account is causing the issue, set up a new user account, then log in to it and try to reproduce the issue in that account.

* Unplug all accessories from your Mac, including printers, drives, USB hubs, and other nonessential devices. You could have an issue with one or more of those devices or their cables.

* Reinstall macOS.

If you still need help, please contact Apple Support.

Learn more

Some features might not work in safe mode, such as movie playback in DVD Player, video capture, file sharing, Wi-Fi, some accessibility features, some audio devices, and some devices that connect via USB, Thunderbolt, or FireWire. Accelerated graphics are disabled, which could cause blinking or distortion onscreen during startup.


Test if this issue happens in safe mode or not. Keep in mind, safe mode is slower than booting up normally. After testing safe mode, you can exit by:


  1. Going to the Apple menu
  2. Then selecting Restart


Let us know how it goes.


Take care.

Mar 17, 2023 12:37 PM in response to MrBungleBear

MrBungleBear wrote:

When on macOS Monterey or earlier, ethernet was rock-solid - no disconnections. Has this changed in Ventura? If so, how am I supposed to get ethernet back up when I come back? And what if I want to connect to my MacBook Pro remotely? If ethernet disconnects, then I won't be able to reach it!

FWIW, speculation on my part but there have been security changes in Ventura. It is possible that the Ethernet dongle you are using is not 100% compatible with Ventura. You may need to look for a different one. The other alternative is to downgrade to Monterey.

wired ethernet disconnects when not in use

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.