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Apple ID problems - 2 Apple IDs

I have a very old Apple ID from when I first got an iPhone, and a more recent Apple ID which is in the newer email format. This is the ID I want to use for everything. Setting up a new iPhone, the system has defaulted to using the old ID again for some purchases and subscriptions, and the phone uses the two IDs for different functions. I thought I had managed to combine the two IDs under my newer ID (at least I had done on the phone I am replacing), but this seems to have been unsuccessful with the new phone, as both IDs are present again, and I can't seem to change it. When I try to edit the old ID, it won't let me use the new ID/email. All very frustrating. Can anyone advise how to consolidate everything under my newer ID?

iPhone 14 Pro Max

Posted on Mar 15, 2023 12:08 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 16, 2023 3:51 AM

Merging Apple accounts (IDs) or transferring data is not officially supported. Read the links below for things you may need to do to transfer as much as is possible and to share some others.


Apps and media bought with one ID are permanently associated with that ID. Look into using Family Sharing to continue to be able to use items purchased with one Apple ID with other Apple IDs, and for some data sharing features.

- Family Sharing - What is Family Sharing? - Apple Support

- Set up Family Sharing - Set up Family Sharing - Apple Support


Share folders with iCloud Drive -->Share files and folders in iCloud Drive on iCloud.com - Apple Support


Read How to use Shared Albums in Photos on your iPhone, iPad, and Mac - Apple Support about how to share photos.


If you have signed into the first ID on a device then fortunately when you sign out of that ID, do not erase the device, then sign in with a different ID, it asks you in most cases if you wish to merge the data from the two IDs on your device. Say yes and later delete individual items from the other ID that you do not want. Note, in How to save apps and progress on one Appl… - Apple Community a Community Specialist says, "you will not be able to transfer the meta data from one Apple ID to another. Once you switch to another Apple ID the information associated with the old Apple ID will be gone except for physical content on the device like photos and videos."


Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac --> Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac - Apple Support


If another Apple ID is signed in you may need to enter the password for that ID to sign out of that ID first.


Click on this link to learn how to 'Sign in with your Apple ID' --> Sign in with your Apple ID - Apple Support



About the email address: From: Change your Apple ID - Apple Support

"If you see a message that the email address you want to use isn't available or is already in use, check that you or a family member aren't already using that email address with a different Apple ID. If a family member is using that email address, remove it from their account then try to use it."


Although this next section discusses email address re-use in the context of deleting an account, it supports observations frequently posted on this forum about not being able to re-use an email address as an Apple ID once used previously as an Apple ID:


From: How to delete your Apple ID account - Apple Support

"Can I use the primary email address for my deleted Apple ID account to create a new Apple ID or with another existing Apple ID account?

No, once your Apple ID is deleted, you can't use the email address that you used with it to create a new Apple ID. In addition, you can't use that email address with another existing Apple ID except as a rescue [notification] email. Also, if your primary Apple ID email address is with a Custom Email Domain, it can never be reused to create an Apple ID after your Apple ID is deleted, even if the domain ownership changes."


And a related article about using iCloud email aliases - Add and manage email aliases for iCloud Mail on iCloud.com - Apple Support - "Note: You can’t delete or turn off a primary iCloud Mail address. You can’t use an alias to create a separate Apple ID, and an email alias can’t be converted to a primary iCloud Mail address."


If you still have questions or problems:


Refer to this document for ways to contact Apple --> Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support


This user reports being able to re-use a notification email address ( About your Apple ID email addresses - Apple Support ) as an Apple ID --> Apple ID must be different than notificat… - Apple Community


1 reply
Question marked as Top-ranking reply

Mar 16, 2023 3:51 AM in response to JJ-73

Merging Apple accounts (IDs) or transferring data is not officially supported. Read the links below for things you may need to do to transfer as much as is possible and to share some others.


Apps and media bought with one ID are permanently associated with that ID. Look into using Family Sharing to continue to be able to use items purchased with one Apple ID with other Apple IDs, and for some data sharing features.

- Family Sharing - What is Family Sharing? - Apple Support

- Set up Family Sharing - Set up Family Sharing - Apple Support


Share folders with iCloud Drive -->Share files and folders in iCloud Drive on iCloud.com - Apple Support


Read How to use Shared Albums in Photos on your iPhone, iPad, and Mac - Apple Support about how to share photos.


If you have signed into the first ID on a device then fortunately when you sign out of that ID, do not erase the device, then sign in with a different ID, it asks you in most cases if you wish to merge the data from the two IDs on your device. Say yes and later delete individual items from the other ID that you do not want. Note, in How to save apps and progress on one Appl… - Apple Community a Community Specialist says, "you will not be able to transfer the meta data from one Apple ID to another. Once you switch to another Apple ID the information associated with the old Apple ID will be gone except for physical content on the device like photos and videos."


Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac --> Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac - Apple Support


If another Apple ID is signed in you may need to enter the password for that ID to sign out of that ID first.


Click on this link to learn how to 'Sign in with your Apple ID' --> Sign in with your Apple ID - Apple Support



About the email address: From: Change your Apple ID - Apple Support

"If you see a message that the email address you want to use isn't available or is already in use, check that you or a family member aren't already using that email address with a different Apple ID. If a family member is using that email address, remove it from their account then try to use it."


Although this next section discusses email address re-use in the context of deleting an account, it supports observations frequently posted on this forum about not being able to re-use an email address as an Apple ID once used previously as an Apple ID:


From: How to delete your Apple ID account - Apple Support

"Can I use the primary email address for my deleted Apple ID account to create a new Apple ID or with another existing Apple ID account?

No, once your Apple ID is deleted, you can't use the email address that you used with it to create a new Apple ID. In addition, you can't use that email address with another existing Apple ID except as a rescue [notification] email. Also, if your primary Apple ID email address is with a Custom Email Domain, it can never be reused to create an Apple ID after your Apple ID is deleted, even if the domain ownership changes."


And a related article about using iCloud email aliases - Add and manage email aliases for iCloud Mail on iCloud.com - Apple Support - "Note: You can’t delete or turn off a primary iCloud Mail address. You can’t use an alias to create a separate Apple ID, and an email alias can’t be converted to a primary iCloud Mail address."


If you still have questions or problems:


Refer to this document for ways to contact Apple --> Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support


This user reports being able to re-use a notification email address ( About your Apple ID email addresses - Apple Support ) as an Apple ID --> Apple ID must be different than notificat… - Apple Community


Apple ID problems - 2 Apple IDs

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