Why is my screen unresponsive when I touch it or slide up

advana64 Said:

"Why isn’t my iPhone XS unresponsive when I try to touch it"

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Troubleshooting a Frozen iPhone:

Seems you have a frozen iPhone screen. You might be stuck in a boot loop, after unsuccessfully installing an update.

Start with a Restart:

Refer to this link: Force Restart iPhone - Apple Support

No Success?

Refer the the following for troubleshooting techniques.

• If the Screen isn’t Working on your iPhone or iPad - Apple Support



• If your iPhone is Stuck on the Apple Logo - Apple Support

• If your iPhone Won't Turn On or is Frozen - Apple Support

• If you Need More Help - iPhone - Apple Support

Being Stuck in a Boot Loop:

Your iPhone might be stuck in a boot loop. This typically happens when you unsuccessfully download somethings or an install stalls.  So, refer to my User Tip: How to Fix an iPhone in a Boot Loop - Apple Support