You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Black horizontal lines on my MacBook pro 13 touch bar 2019

Hi! the display of my MacBook Pro 13 2019 has horizontal black lines that change by changing the tilt of the screen. They appeared suddenly and no physical damage had been done to the device. Taking a screenshot the lines aren't visible so I would rule out a software problem. I have read about other users who had the same problem and it seems to be due to a hardware factory defect. The device is out of warranty but I know that for problems like this there is an extended warranty for repairs. What do I have to do?

Posted on Mar 18, 2023 10:00 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 18, 2023 11:32 AM

EfromItaly wrote:

Hi! the display of my MacBook Pro 13 2019 has horizontal black lines that change by changing the tilt of the screen. They appeared suddenly and no physical damage had been done to the device. Taking a screenshot the lines aren't visible so I would rule out a software problem. I have read about other users who had the same problem and it seems to be due to a hardware factory defect. The device is out of warranty but I know that for problems like this there is an extended warranty for repairs. What do I have to do?


You have a hardware issue, take it in for assessment an/or repair and your path forward will be spelled out.


Make an appointment for a "hardware issue"

Genius Bar Reservation and Apple Support Options - Apple


Outside the USA

Contact Apple for support and service - Apple Support




Similar questions

1 reply
Question marked as Top-ranking reply

Mar 18, 2023 11:32 AM in response to EfromItaly

EfromItaly wrote:

Hi! the display of my MacBook Pro 13 2019 has horizontal black lines that change by changing the tilt of the screen. They appeared suddenly and no physical damage had been done to the device. Taking a screenshot the lines aren't visible so I would rule out a software problem. I have read about other users who had the same problem and it seems to be due to a hardware factory defect. The device is out of warranty but I know that for problems like this there is an extended warranty for repairs. What do I have to do?


You have a hardware issue, take it in for assessment an/or repair and your path forward will be spelled out.


Make an appointment for a "hardware issue"

Genius Bar Reservation and Apple Support Options - Apple


Outside the USA

Contact Apple for support and service - Apple Support




Black horizontal lines on my MacBook pro 13 touch bar 2019

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.