My debit card information needs to be updated…. My old one does not work. How can I update my cc information and my phone?

Hi Austin1dogy,

welcome to the Apple community

Wondering whether the debit card is used for purchases/ subscriptions from Apple,

or

for use with purchases from merchants and online using Apple Pay

Apple support have articles online to help:

Your Apple ID is the account that you use to access all Apple services and make all of your devices work together seamlessly. ie: The Apple ID gives access to the App Store, iCloud, iMessage, Apple Music, Apple TV+ and more.

What to do: If you need to change or update your Apple ID payment method – Apple Support

or

if needed, add a new card first, to allow you to delete the old card.

How to add an Apple ID payment method:

Add a payment method to your Apple ID - Apple Support

How to delete an Apple ID payment method:

Remove a payment method from your Apple ID - Apple Support

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Re: phone number needs to be updated.

First sign out of Messages and FaceTime on all devices.

Sign in to your Apple ID account online:

appleid.apple.com

In the security section

add the new phone number first, to allow deleting of the old one.

Allow 24 hours for the change to update wherever the number is used for Apple

_____________________________________________________________________

If needed:

For Apple Pay:

Change or remove the payment cards that you use with Apple Pay - Apple Support

All the best :-)

Austin1dogy Said:

"My debit card information needs to be updated…. My old one does not work. How can I update my cc information and my phone?: Debit card and phone number needs to be updated. How do I do this?"

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Can't do so yourself? If so, contact Apple Support:

For Financial Assistance, Contact Apple Store Support:

You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary
• Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)