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elisheba225 Author

Level 1

4 points

What’s wrong with my phone

What happened with my phone

it’s not working

iPhone XR, iOS 13

Posted on Mar 29, 2023 11:12 AM

Top-ranking reply

ProustGiulio

Level 10

208,596 points

Posted on Mar 29, 2023 11:15 AM

If you're referring to your Face ID and if you're sure that nothing (cover, screen protector, dirt) interferes with your front camera, and if the issue persists (after performing the steps provided in the support article that led you here), contact Apple Support directly, using this specific link:--> Apple Support , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

If you meant something different, please post back her with relevant information.

Regards

Giulio

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What’s wrong with my phone

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