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Apple Carplay

We purchased a 2023 Toyota Crown. Manufacturer states our iphones SE third generation are compatible with the car. Carplay on the phone shows our car and set up. Phone shows connected in the car's settings. We can receive calls fine, call someone and play music only if we go through our phone, then it works fine through the car's system. However, if we ask Siri to change a song she says "sorry I can't control media well in carplay". Also, if we ask Siri to call someone, Siri says to connect a device. When we go under the car's settings it shows our phone is connected. We can call from our phone, but not via Siri. Siri will not work with the carplay/handsfree system on the new 2023 Toyota Crown.


Posted on Apr 4, 2023 11:10 AM

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Question marked as Top-ranking reply

Posted on Apr 7, 2023 2:18 PM

Hey Yelsnit1,


Given CarPlay is working, just not Siri, we'd recommend removing it and setting it up again. You can do so via Settings > General > CarPlay, tap your car, then tap Forget This Car.


After that, set it up again: Use CarPlay with your iPhone - Apple Support


"Set up CarPlay 

  1. Start your car, then make sure that Siri is on.
  2. Connect your iPhone to your car:
    • If your car supports CarPlay with a USB cable, plug your iPhone into the USB port in your car. The USB port might be labeled with a CarPlay icon or a smartphone icon. Be sure to use an Apple Lightning to USB cable. 
    • If your car supports CarPlay both wirelessly and with a USB cable, plug your iPhone into the USB port in your car. An alert on your iPhone will offer to connect you wirelessly on your next drives.
    • If your car supports only wireless CarPlay, press and hold the voice command button on your steering wheel. Make sure that your stereo is in wireless or Bluetooth mode. Then on your iPhone, go to Settings > Wi-Fi, and make sure that Wi-Fi is also turned on. Tap the CarPlay network, and check that Auto-Join is turned on. Then, go to Settings > General > CarPlay, and select your car. Check your car manual for more information."


If the issue persists beyond that, we'd advise contacting Apple Support directly for assistance.


Cheers!


1 reply
Question marked as Top-ranking reply

Apr 7, 2023 2:18 PM in response to Yelsnit1

Hey Yelsnit1,


Given CarPlay is working, just not Siri, we'd recommend removing it and setting it up again. You can do so via Settings > General > CarPlay, tap your car, then tap Forget This Car.


After that, set it up again: Use CarPlay with your iPhone - Apple Support


"Set up CarPlay 

  1. Start your car, then make sure that Siri is on.
  2. Connect your iPhone to your car:
    • If your car supports CarPlay with a USB cable, plug your iPhone into the USB port in your car. The USB port might be labeled with a CarPlay icon or a smartphone icon. Be sure to use an Apple Lightning to USB cable. 
    • If your car supports CarPlay both wirelessly and with a USB cable, plug your iPhone into the USB port in your car. An alert on your iPhone will offer to connect you wirelessly on your next drives.
    • If your car supports only wireless CarPlay, press and hold the voice command button on your steering wheel. Make sure that your stereo is in wireless or Bluetooth mode. Then on your iPhone, go to Settings > Wi-Fi, and make sure that Wi-Fi is also turned on. Tap the CarPlay network, and check that Auto-Join is turned on. Then, go to Settings > General > CarPlay, and select your car. Check your car manual for more information."


If the issue persists beyond that, we'd advise contacting Apple Support directly for assistance.


Cheers!


Apple Carplay

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