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So my I phone 14 pro max fell off my lap onto tile floor while out at dinner with a mag safe case on and the back glass broke my back cameras are fine but I want to understand how it broke from a foot and a half drop with a mag safe case on
iPhone 14 Pro Max
I've had my iPhone 14 promax for 31 days when I noticed the glass has cracked around the camera lens. This is my first time replacing it, (looks like the insurance will cover it)
I also have the expensive otter box & screen protector (no camera protector)
There was No dramatic event, no dropping that I recall, I think it's an Apple Defect. I got the 2 hour run-a-round from Verizon (Very Poor Customer service) Before settling on paying the $100. deductible!
I think Apple should cover this!
I've had my iPhone 14 promax for 31 days when I noticed the glass has cracked around the camera lens. This is my first time replacing it, (looks like the insurance will cover it)
I also have the expensive otter box & screen protector (no camera protector)
There was No dramatic event, no dropping that I recall, I think it's an Apple Defect. I got the 2 hour run-a-round from Verizon (Very Poor Customer service) Before settling on paying the $100. deductible!
I think Apple should cover this!
My entire family had the back of our new iPhones crack in a million pieces due to the glass back. We all have 13’s. Now the newly advertised “titanium “ iPhone constantly displays the back on their ads showing titanium
it cost $400-500 to repair the back of the iPhone so trade in value is completely tarnished! What a hoax by Apple to get us to upgrade. Unacceptable
It's hard to say when you haven't been there yourself, other than it's unfortunate. Cases and covers are not 100% secure. Damage can happen even if the phone is protected by a cover. Covers provide the best protection against scratches and scuffs. But fall, down on tiles, you can never predict the outcome of.
If you want the back glass repaired, start here:
Apple Repair and Repair Status Check - Official Apple Support
My understanding is the back glass is fused to the case and cannot be replaced separately. The entire phone has to be replaced.
For the 'iPhone Service Answer Center' click here --> https://support.apple.com/iPhone/repair/service
Lindakin wrote:
I've had my iPhone 14 promax for 31 days when I noticed the glass has cracked around the camera lens. This is my first time replacing it, (looks like the insurance will cover it)
I also have the expensive otter box & screen protector (no camera protector)
There was No dramatic event, no dropping that I recall, I think it's an Apple Defect. I got the 2 hour run-a-round from Verizon (Very Poor Customer service) Before settling on paying the $100. deductible!
I think Apple should cover this!
Tell Apple:
Back glass is broken
