Apple TV asking me to start a trial when I have a subscription

This doesn't work. I'm signed in. My account is active. My subscription is active. My payment information is up to date.

It STILL asks me to start a free trial.

Why am I paying for this?

Why is there no place to sign on when trying to use tge Apple TV app. It wants me to buy a subscription when I already have one

Same is happening to me

My subscription is up to date apple keeps asking for free trial and I just get the clock thing

My apple tv does the same thing and when I check the subscription as recommended it has the cancel subscription option which means it's still active but I cannot watch anything.

My Apple TV app on Roku just started doing this today, right when we were trying to watch the series finale of The Morning Show. It keeps asking me to "try apple TV+" but I am already on a 3 month trial that does not expire until Dec 13. Every time I try to "subscribe" it tells me I already have a subscription (which I do), so now I can't watch anything! This was all working fine for the last two months but just started this today. Is it because AppleTV+ is now $9.99 as of Oct 25, but my trial was set to start billing me at the $6.99 price (before y'all raised it)???

This happened on my Apple TV and I was able to fix by going to Settings > Users and Accounts > [User] > Subscriptions.

I had to sign in with my Apple ID then it loaded all my subscriptions.

Went back to Apple TV+ and everything was working normally.

I noticed the same issue tonight, asking me to sign up for a trial when i already had a sub.

Thankfully i was able to fix it quick, it had to do with verifying my payment method.

I went to settings > manage my payment settings and it said my card needed to be verified, even though it was the card i'd been using since creating the account.

Once i verified, which only took a few seconds surprisingly. I logged out and back in and everything was fine again.

Hope this helps someone.

Changed password, checked subscriptions yup next billing next month. Keeps offering a trial. I am on a mac. Signed in. Apple used to be the easy ecosystem. Can't even sign into Apple TV+ on a mac with a new-ish subscription. I even tried to go for the free trial and it said that I am not eligible for this offer do I want to pay $9.99 ? Yes, thank you, I do pay 9.99 a month. Great work.

I was able to fix this by loading the app, choosing account from the top menu, logging out and then logging back in

Hello JenM46,

You've already taken great steps to try resolving the behavior you're experiencing with your subscription. We recommend ensuring your subscription is active by following the guidance listed here: If you want to cancel a subscription from Apple - Apple Support

How to cancel a subscription on your iPhone or iPad

1. Open the Settings app.

2. Tap your name.

3. Tap Subscriptions.

4. Tap the subscription.

5. Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button. If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.

Should the behavior persist please reach out for assistance in your region here: Get Support

Regards.

Still happening a year later this is sad

Exactly the same thing is happening to me. Super weird. Everything was working great for months and then it just stopped. I have an active subscription paid up to November 15th, which is then set to auto-renew at the new higher price, which is fine whatever, just let me use the service I paid for!

I spent quite a bit of time on chat and on the phone with Apple support last night but wasn't able to get it sorted. The customer service rep is meant to call me back tonight and let me know if they found any way to fix it.

As an android user, i have to work far too hard to watch Apple TV. First, I have to watch on my phone as my tablet doesn't meet Apples standards. On my phone, I used to be able to log in via Google browser, but now I can't, I can't, nor Samsung internet browser, neither meet Apple's standards... so I go to Firefox, which used to work, but now it always asks me to accept a free trial, I am.logged in, I have a paid account but I still cant watch. It's so infuriating. Ive spend hours on the phone with Apple support. How Apple, such a clever entity, (or not as it seems), not allow the other 50% of the world not just get an app at the Playstore. Or find ways to make it easier. I'm done with it and am cancelling.

Had same problem because of multiple accounts. Called apple and they fixed it.